Return/Refund/Exchange Policy: Products once sold shall not be returned. At the event of product/products found to be physically damaged, defective or different from the description on the detail page shall be subject to return, refund or replacement depending on the nature of the problem, in which case the decision of the Company shall be final. Please note that request for such return or refund must be made within 3 days of receiving the product
Return/Refund/Exchange can be requested if any one of the following conditions apply to full or part order:
In such a scenario;
i) A refund will be initiated after due verification by the company.
ii) In case the product is found to be physically damaged, defective or different from the description the refund for the products will be done in the source mode of payment within 10 working days under ideal conditions.
Replacement process must be initiated within three days from the time of receipt of order by the User. The product must be in an unused state before seeking a for a replacement and should be accompanied by a copy of the original receipt or invoice issued at the time of sale of the Product.
i) Any request for replacement will be accepted only after inspection of the product. Once the replacement request is placed with the customer service, the shipping partner will arrange for a pickup of the product from the address provided at the time of placing the order within 3 working days. Once the product is received, it takes about 1 working day for inspection team to confirm on the replacement. On confirmation of the genuine need for replacement of the product, we shall replace the desired product to the user in 3 working days.
ii) At every step of the replacement process, we shall keep you updated through emails and/or SMS. However, if you have any queries before, during or after the replacement is completed, feel free to contact us at hello@farmousfoods.com or call us on our toll free number 1800-425-0870
In the rare case where you receive a wrong or a damaged product, please contact our customer care executive at 1800-425-0870 or write to hello@farmousfoods.com within three (3) working days from the date of delivery of the product to you, after which the products shall not be accepted. The request of replacement/refund must be accompanied with the proof of purchase, i.e., electronic or non-electronic bills. In case of the above, please send our products back to us.
If your order includes multiple items, partial replacement of the required items is also possible. If purchase of the product is made under a special promotional offer or any special scheme, special rules shall apply for replacement.
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