Privacy Policy


We, Farmous Foods Pvt. Ltd. (hereinafter referred to as ‘Company’, ‘us’, ‘we’ or ‘our’), believe in our mission to provide, inter alia, the best products and/or services to our customers (hereinafter referred as ‘you’ or ‘your’). Our products and services include but are not limited to, regional and gourmet, and other related products and services. As a part of using our offerings, through our website (hereinafter referred to as ‘Website’) , should we ask you to provide certain information by which you can be identified when using this Website, then you can be assured that it will only be used in accordance with this privacy policy (hereinafter referred to as the “Privacy Policy”).. We value the privacy of your personal information and believe in protecting your privacy with the highest standards and keeping that in mind, we have listed this Privacy Policy below.

This Privacy Policy is a legally binding electronic agreement formed under the Information Technology Act, 2000 and the Rules made thereunder and the amended provisions pertaining to electronic documents/records in various statutes as amended by the Information Technology Act, 2000.

This Privacy Policy is created to inform you about how the Website collects, stores, uses and shares the information provided by you, and inform you about our general rules on the management of privacy. Please note that we may modify this Privacy Policy, from time to time. As such, you are requested to review this Privacy Policy regularly and see when it was last updated. Your continued use of the Website is deemed to be an acceptance of this Privacy Policy and any changes made thereto.

You can visit the Website and browse without having to provide personal information. During your visit to the Website, you remain anonymous and at no time can we identify you unless you provide any personal information to us (for example, to download documents) or have an account on the Website and log in giving your account information.

By using the Website, you expressly consent to the collection and our use and disclosure of your personal information in accordance with this Privacy Policy including but not limited to your consent for sharing your information as per this Privacy Policy. This Privacy Policy is subject to and should be read as a part and parcel of the Terms of Use available at

Types and Uses of collected information: We receive and collect information when we provide our services. Sometimes, we may also disclose to and share with third parties, certain personal information including, name, email, phone number and other information that we collect, as you access and use the Website, including device information, location, network carrier etc. The Website may also collect ‘Personally Identifiable Information’ about you i.e. the information that identifies your personal identity. Personally Identifiable Information includes: (a) “Contact Data” (for example - your name, address, city, state, zip code and email address), (b) “Financial Data” (such as your credit card number, bank information, expiration date, verification code and UPI details) (only if applicable), and (c) “Demographic Data” (for example - your Zip code/PIN Code, gender etc). When you access the Website by creating an account, we may ask you to provide certain information about yourself. Please note that some of the information we ask you to provide may be identified as mandatory and some identified as voluntary. If you do not provide mandatory information for a particular purpose, you will not be permitted to engage with the Website. We may also use Personally Identifiable Information to solve any disputes, perform administrative actions, contact you, send marketing emails, enforce our agreements with you, including our Terms of Use and this Privacy Policy, comply with applicable law, and cooperate with law enforcement activities. We may contact you directly or through a third-party service provider regarding the products or services that you have purchased or subscribed to. We may also contact you for promotional offers/loyalty programs via email/phone calls/text messages.

The Company may also collect Non-Personally Identifiable Information that means the information may include things like the Uniform Resource Locator (commonly known as URL) of the web sites that you accessed before visiting our Website, the URL of the website you visit after leaving our Website, browser information such as what type and version of the browser you are using, your Internet Protocol address (commonly known as IP address), unique device identifier, advertising identifiers, serial numbers, device motion data, mobile network data or general and/or aggregated location data that does constitute Personally Identifiable Information. We may collect data /inputs that you provide when you participate in our loyalty programmes or use if any discount codes offered by us. We also use the feedback or comments shared in our Website. The Website, and/or our authorized trusted third parties, may automatically collect this information when you visit or use the Website through the use of electronic tools like Cookies and web-beacons or Pixel tags, as described below in this Privacy Policy.

Our Website may use third party advertising companies to serve ads when you visit the Website. The data regarding the way you interact with these ads is also collected, analysed and stored by us. This information allows ad networks to, among other things, delivered targeted advertisements that they believe will be of most interest to you. This policy does not cover the use of cookies if any such advertisers.

Use of Personal Information: We will keep your Personal Information only for as long as we are required to by law or as is necessary for the purposes for which it was collected. Your Personal Information may be used for one or more of the following purposes: to facilitate your use and personalize your experience of the use of the Website; If you call our customer services, we may record information provided by you to service for quality and training purposes, support and facilitate the services and activities you select; to respond to your inquiries or fulfil your requests for information about our services; to provide you with information about our services and to send you information and materials from the Company; to send you important information regarding the Website, our terms and conditions, and policies and/or other general business information; to help you address problems with the Website, including addressing any technical or use based problems; to improve the content of the Website; to help detect and prevent identity theft, fraud and other potentially illegal acts and protect the integrity of the Website; to provide information to law enforcement agencies or in connection with an investigation on matters related to public safety; to resolve disputes and troubleshoot problems; in connection with any investigation or complaint; to provide you with relevant information or services that you request from us or which we feel may interest you based on previous interactions, where you have consented to be contacted.

The Company may use Non-Personally Identifiable Information to troubleshoot, administer the Website, analyze trends, gather demographic information, create internal quality standards, generate data analysis reports, comply with applicable law, and cooperate with law enforcement activities, if applicable. We may also share this information with our authorized trusted third parties to measure the overall effectiveness of our products and services.Release: You hereby understand and approve that we may be sharing your Personally Identifiable Information with other parties, such as prospective employers as provided below:

a. Remarketing: Remarketing is an effective way for our Company to connect with various people, based upon your past interactions with our Website. To put this into effect, the Company may hire vendors such as marketing companies or individuals to perform remarketing services. As a result, third-party vendors, including Google, may show the Company’s products’ or services’ advertisements on the Internet. Third-party vendors may use Cookies to serve advertisements based on a user’s prior visits to the Website. Users may opt-out of Google’s use of cookies by visiting the opt-out page at

b. Acquisition: The Company may also merge with or be acquired by another company. In case any of this happens, the successor company shall acquire the information we presently maintain, including Personally Identifiable Information, which will still remain subject to this Privacy Policy.

c. Legal Compliance: The Company reserves the right to disclose your Personally Identifiable Information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a court order or legal process served on us, enforce or apply this Privacy Policy, Terms of Use or other agreements or protect the rights, property or safety of the Website.

Advertising: The Company or any of our advertising partners may deliver advertisements appearing on the Website to you. The Company may also use third-party service providers to serve advertisements when you use the Website. These providers may use Non-Personally Identifiable Information about your visits and use of the Website, and visits to other websites or locations in order to provide, through the use of network tags, advertisements about goods and services that may be of interest to you. Our advertising partners may set cookies as well, which will allow the advertising partners to recognize your computer each time they send you an advertisement. This way, they may also compile information about where you, or others who are using your computer or device, saw their advertisements and determine which advertisements are clicked. This information shall allow an advertising partner to deliver targeted advertisements that they believe will be of most interest to you. The Company does not have access to or control of the cookies that may be placed by the third-party advertising servers of advertisement partners. This Privacy Policy covers the use of cookies by the Company and does not cover the use of cookies by any of its advertisers.

Third-Party Websites: The Website may maintain links to other websites and if you choose to visit other websites, the Company shall not be responsible for the privacy policies or content of those other websites, and it is your responsibility to review the privacy policies and terms of use of those websites to confirm that you understand and agree with their practices and policies.

Data Tracking and Cookies: To enhance your experience of using the Website, we may store cookies on your computer or other similar devices through which you access the Website. Please be informed that a cookie is a small text file that is stored on your computer or other mobile or tablet device for record-keeping purposes that contains information about you. The Company uses cookies to save you time while using the Website, remind us who you are, and track and target your interests in order to provide a customized experience. Cookies also allow the Company to collect Non-Personally Identifiable Information from you, like which pages you visited, what links you clicked on, and how you used the Website. We may use trusted third parties to display advertisements on our Website. They may also place separate cookies on your computer or similar devices to which we have no access to or control over. This Privacy Policy covers the use of cookies by the Website only and does not cover the use of cookies by any third party. You are hereby informed that most of the browsers automatically accept cookies, however, you may be able to modify your browser settings to decline cookies. Kindly note that if you decline or delete these cookies, some parts of the Website may not work properly.

Protection of your personal information: We maintain physical, electronic and procedural safeguards to protect the information against loss, misuse, damage or modification and unauthorized access or disclosure. Some of the other central features of our information security program are: (a) the use of specialized technology such as firewalls; (b) testing of the security and operability of products and services by the IT department before they are introduced to the internet, as well as ongoing scanning for publicly known vulnerabilities in the technology; (c) implementing controls to identify, authenticate and authorize access to various systems or sites; (d) restricting use of external data devices on Company’s systems; and (e) providing Company’s personnel with relevant training and continually updating our security practices in light of new risks and developments in technology.

However, we cannot guarantee the privacy of personal information you transmit over the web or that may not be securely transmitted.

Data Retention: We shall only retain your personal information to facilitate your smooth and uninterrupted use of the Website. We do not retain your personal information for longer than required for the purpose for which the information may be lawfully used

Your rights related to the personal information collected by us: It is important for us that you remain in control of your personal information. If you would like us to modify, delete or withdraw consent regarding the use of any personal information collected about you, please send an email to with ‘REMOVE’ mentioned in the subject line. However, you may not be able to use our Website at all after such deletion or withdrawal of consent

Children’s Privacy: Our Website is not meant to be used by children, and we do not knowingly solicit or collect personal information from persons under the age of 18 (eighteen). If we find out that a child has given us personal information, we will take steps to delete that information and terminate the relevant user account.

Security Precautions: Our Website has security measures in place to protect the misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Although we will endeavour to safeguard the confidentiality of your Personally Identifiable Information, transmissions made by means of the Internet cannot be made absolutely secure and we will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

Should you have any grievances about the processing of your information you may report your concern to the grievance officer at and your grievances shall be addressed.

Please note that all trade names, trademarks, logos and business identifiers that are listed in this Privacy Policy but are not owned by the Company, are owned by their respective owners. The Company claims no affiliation or partnership to these trademarks or their owners and any presumption of such affiliation, association, partnership or endorsement shall be entirely on your risk and costs.

We are available to address any questions and concerns that you may have regarding this Privacy Policy. Please contact us at

All email messages sent to and from the Company may be monitored with the objective of ensuring compliance with internal policies and to protect our business.

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.